In the event of any query relating to privacy matters, please contact Neil
Gorin, General Manager via any of the methods outlined on our Contact Us page.
This website uses essential cookies to store your session number and log in
status. This ensures that other users of the site cannot see or modify the
contents of your shopping basket, and that you cannot see or modify theirs.
No sensitive information is stored in the cookie.
If you do not wish us to store a cookie on your computer, you will need to
disable local cookie storage in your web browser. This is easy to do using
Firefox, Edge, Internet Explorer, Safari, Chrome and all other commonly used
A work around has been created within our coding to enable you to purchase
without using a cookie, however the operation of the site will be slower and it
may be necessary for you to log in multiple times during the checkout process.
Cookies on this site will identify themselves as being from the Sparkleandshimmer domains and will usually consist of apparently random letters
and numbers. No one other than our site can read your cookie and deleting it
when not on our site will not affect orders you have previously placed.
PRIVACY - SITE VISITING AND ORDERING
Personal and order details are collected online and by telephone at point of
order, or enquiry, lawfully and in accordance with the Data Protection Act 1998,
under which we are fully registered.
Once received your details will not be disclosed to any third party, except
where required to process your payment and arrange delivery of the goods. Your
email address will be added to our Newsletter receivers list only if you select
that option by going to the Newsletters link and signing up. Each newsletter
published includes clear instructions on how to cancel future issues.
Your name & address, and in some cases telephone number and/or email for
tracking purposes, will be passed only to the following organisations: Credit
Card merchant services - for security checking and sale authorisation. Delivery
Organisation (e.g. Royal Mail, DPD, Fedex, Parcelforce, Hermes etc) for
delivery. We do not maintain or keep a postal mailing list - if you wish to be
kept updated on new products, we recommend you join our email newsletter using
the link at the bottom of the page. Our email newsletter mailing list software
stores only your email address and no other details whatsoever. We do not send
random marketing emails to personal email addresses (i.e. we do not spam).
In the event of online payment by credit or charge card, we do not see your card
details as they are processed directly on the card services website - either via
a separate page or an inserted frame. For offline or pre-order payment, where
payment is processed manually, no payment details are kept on any form of
computer system - only on paper file within our office. Online ordering
processes are protected by both SSL secure layers, encryption and password
Cookies are used in the implementation of this site only to pass non-sensitive
information during the ordering and log in processes, and do not store card
details or payment information.
PRIVACY - EMAIL NEWSLETTERS
Our Newsletters are sent by email to all those who have subscribed,
and contain release updates, special offers and general modelling news.
We undertake not to abuse your email address. We appreciate you taking your time
to subscribe to and read our newsletters - please be assured that we will never
pass your email address on to third parties.
Your email address is stored behind a secure log in on our newsletter system
control panel. It is not accessible to anyone else and no one else who receives
the newsletters can see your address. If you wish to remove yourself, simply
wait for a newsletter and follow the unsubscribe instructions at the top or
If you are unable to unsubscribe, please email us by replying to the latest
newsletter you have received and we will manually remove your address.