Welcome to Sparkle and Shimmer. Standard UK Delivery is FREE on orders over £20.

Faulty Goods and Problems

We're very sorry if you've received an item which when you came to use it was no good or if the item arrived damaged.

If this has spoiled your day, we can only apologise. We don't intentionally send out faulty items, and neither do our suppliers deliberately send us items that don't work.

In many cases, we can resolve problems quickly by simply exchanging the item.

Please contact us by email at sales@sparkleandshimmer.com with a brief outline of the problem and we will get back to you.  If it's Christmas or Easter, we do not check emails on the day itself, but do on Boxing Day etc.  Please avoid using emotive terms, and keep to the facts of the problem so that we can resolve it as quickly as possible.  Please note that you will always get a quicker response by email than telephone during holiday periods, as we answer emails even when our warehouse is closed.
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