Welcome to Sparkle and Shimmer. Standard UK Delivery is FREE on orders over £10.
Merry Christmas and a Happy New Year! We are currently suffering no dispatch delays and posting goods as normal from our warehouse in East Lothian, Scotland.
Our stock levels are accurate - they are updated hourly throughout the working day!

Faulty Goods and Problems

We're very sorry if you've received an item which when you came to use it was no good or if the item arrived damaged.

If this has spoiled your day, we can only apologise. We don't intentionally send out faulty items, and neither do our suppliers deliberately send us items that don't work.

In many cases, we can resolve problems quickly by simply exchanging the item.

Please contact us by email at sales@sparkleandshimmer.com with a brief outline of the problem and we will get back to you.  If it's Christmas or Easter, we do not check emails on the day itself, but do on Boxing Day etc.  Please avoid using emotive terms, and keep to the facts of the problem so that we can resolve it as quickly as possible.  Please note that you will always get a quicker response by email than telephone during holiday periods, as we answer emails even when our warehouse is closed.
Continue

  Recently Viewed:
Burt's Bees Baby Organic BABY BEE Nourishing Lotion ORIGINAL Moisturiser 170g
  Burt's Bees Baby Organic ...
Tweezerman Bright Complexion FACIAL DERMAPLANER Skin Exfoliator
  Tweezerman Bright Complex...
Burt's Bees HEMP Seed Oil BODY LOTION Dry Skin Moisturiser 170g 99% Natural
  Burt's Bees HEMP Seed Oil...
Burt's Bees Cocoa & Cupuacu Butter BODY LOTION Dry Skin Moisturiser 170g
  Burt's Bees Cocoa & Cupua...
Tweezerman COBALT Stainless Steel Cuticle Nipper 1/2 Jaw Trimmer 3186P
  Tweezerman COBALT Stainle...
Burt's Bees Soothing RES-Q Replenish Cream w/Cica 48.1g & RES-Q Ointment 17g DUO
  Burt's Bees Soothing RES-...
Burt's Bees HEMP Seed Oil Hand Cream For Dry Skin 70.8g Cocoa & Shea Butter
  Burt's Bees HEMP Seed Oil...
Burt's Bees Soothing RES-Q Replenish Cream With Cica 48.1g Shea & Cocoa Butter
  Burt's Bees Soothing RES-...
Burt's Bees Moisturising Lipbalms Set Of 4 - Beeswax/Cucumber/Watermelon/Mandarin
  Burt's Bees Moisturising ...