Welcome to Sparkle and Shimmer. Standard UK Delivery is FREE on orders over £10.

Faulty Goods and Problems

We're very sorry if you've received an item which when you came to use it was no good or if the item arrived damaged.

If this has spoiled your day, we can only apologise. We don't intentionally send out faulty items, and neither do our suppliers deliberately send us items that don't work.

In many cases, we can resolve problems quickly by simply exchanging the item.

Please contact us by email at sales@sparkleandshimmer.com with a brief outline of the problem and we will get back to you.  If it's Christmas or Easter, we do not check emails on the day itself, but do on Boxing Day etc.  Please avoid using emotive terms, and keep to the facts of the problem so that we can resolve it as quickly as possible.  Please note that you will always get a quicker response by email than telephone during holiday periods, as we answer emails even when our warehouse is closed.
Continue

  Recently Viewed:
Me To You - 24" Large Tatty Teddy Bear Dressed As A Cat APH01004
  Me To You - 24" Large Tat...
Kaycee Bears BO Handmade Teddy Bear - 11 Inch Highest Grade Plush Soft Toy Made In Britain
  Kaycee Bears BO Handmade ...
Me To You 12" Christmas - Perfect Girlfriend Heart Tatty Teddy Bear APD01005
  Me To You 12" Christmas -...
Kaycee Bears LOUISA Handmade Teddy Bear - 15.5 Inch Highest Grade Plush Soft Toy Made In Britain
  Kaycee Bears LOUISA Handm...
Me To You - 24 inch Christmas Bear with Hat and Presents Tatty Teddy G01W4203
  Me To You - 24 inch Chris...
Me To You 9" Christmas - Big Hugs Just For You Tatty Teddy Bear AP901032
  Me To You 9" Christmas - ...
Me To You 9" Christmas - Fall In Love All Over Again Tatty Teddy Bear AP901029
  Me To You 9" Christmas - ...
Kaycee Bears MR JINGLE Handmade Teddy Bear - 11.5 Inch Highest Grade Plush Soft Toy Made In Britain
  Kaycee Bears MR JINGLE Ha...
Me To You - Travel Mug and Earmuff Gift Set - Tatty Teddy (Boxed)
  Me To You - Travel Mug an...
Me To You 10" Christmas - Baby Penguin Outfit Bear Tatty Teddy Bear APX01005
  Me To You 10" Christmas -...