Welcome to Sparkle and Shimmer. Standard UK Delivery is FREE on orders over £20.

Privacy Notice

In the event of any query relating to privacy matters, please contact Neil Gorin, General Manager via any of the methods outlined on our Contact Us page.

COOKIES

This website uses essential cookies to store your session number and log in status. This ensures that other users of the site cannot see or modify the contents of your shopping basket, and that you cannot see or modify theirs.

No sensitive information is stored in the cookie.

If you do not wish us to store a cookie on your computer, you will need to disable local cookie storage in your web browser. This is easy to do using Firefox, Edge, Internet Explorer, Safari, Chrome and all other commonly used browsers.

A work around has been created within our coding to enable you to purchase without using a cookie, however the operation of the site will be slower and it may be necessary for you to log in multiple times during the checkout process.

Cookies on this site will identify themselves as being from the Sparkleandshimmer domains and will usually consist of apparently random letters and numbers. No one other than our site can read your cookie and deleting it when not on our site will not affect orders you have previously placed.

PRIVACY - SITE VISITING AND ORDERING

Personal and order details are collected online and by telephone at point of order, or enquiry, lawfully and in accordance with the Data Protection Act 1998, under which we are fully registered.

Once received your details will not be disclosed to any third party, except where required to process your payment and arrange delivery of the goods. Your email address will be added to our Newsletter receivers list only if you select that option by going to the Newsletters link and signing up. Each newsletter published includes clear instructions on how to cancel future issues.

Your name & address, and in some cases telephone number and/or email for tracking purposes, will be passed only to the following organisations: Credit Card merchant services - for security checking and sale authorisation. Delivery Organisation (e.g. Royal Mail, DPD, Fedex, Parcelforce, Hermes etc) for delivery. We do not maintain or keep a postal mailing list - if you wish to be kept updated on new products, we recommend you join our email newsletter using the link at the bottom of the page. Our email newsletter mailing list software stores only your email address and no other details whatsoever. We do not send random marketing emails to personal email addresses (i.e. we do not spam).

In the event of online payment by credit or charge card, we do not see your card details as they are processed directly on the card services website - either via a separate page or an inserted frame. For offline or pre-order payment, where payment is processed manually, no payment details are kept on any form of computer system - only on paper file within our office. Online ordering processes are protected by both SSL secure layers, encryption and password protection.

Cookies are used in the implementation of this site only to pass non-sensitive information during the ordering and log in processes, and do not store card details or payment information.

PRIVACY - EMAIL NEWSLETTERS

Our Newsletters are sent by email to all those who have subscribed, and contain release updates, special offers and general modelling news.

We undertake not to abuse your email address. We appreciate you taking your time to subscribe to and read our newsletters - please be assured that we will never pass your email address on to third parties.

Your email address is stored behind a secure log in on our newsletter system control panel. It is not accessible to anyone else and no one else who receives the newsletters can see your address. If you wish to remove yourself, simply wait for a newsletter and follow the unsubscribe instructions at the top or bottom.

If you are unable to unsubscribe, please email us by replying to the latest newsletter you have received and we will manually remove your address.
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